We want you to be happy with the service and advice that you receive from us, however, we understand that on occasion we do not deliver. As such we have a fully comprehensive complaints procedure to enable us to investigate and resolve your complaint in a timely fashion. If for any reason, after following our complaints procedure, you are still unsatisfied you can contact the Financial Ombudsman for further advice and support.
We would encourage you to contact us as soon as possible if you have a complaint about our service to enable us to resolve the complaint as quickly as possible.
What is the Financial Ombudsman?
The Financial Ombudsman is a free and impartial service dedicated to settling disputes between companies and businesses that provide financial services. You can find out more information on their website or make a complaint online if required.